Rice Moist Heat Packs

Online Order Processing

Shipping and Delivery - Orders are processed within 3-5 business days. We ship via Fed Ex with delivery options within 5-7 business days.

Refund Policy - If you are unhappy with our product we offer a full refund within 7 days of receipt of the product. Product must be returned, at customer expense, in resellable condition to receive a full refund minus the shipping.

Damaged Product Replacement- If your product is damaged contact us IMMEDIATLY to provide photos of the damage and we will replace it without cost to you. At our expense we may require the original product to be returned to us.

Online Privacy Policy

Your Consent - By using our website to order online, you consent to our website's privacy policy. This online privacy policy applies only to information collected through this website and not necessarily true to information collected for offline orders over the phone at fairs, expos, trade shows, etc.

What information do we collect? - We collect information from you when you place an order. When ordering or registering on our site, as appropriate, you may be asked to enter your: name, e-mail address, mailing address, phone number or credit card information. You may, however, visit our site anonymously.

What do we use your information for? - Any of the information we collect from you is used to process transactions and order information. Your information, whether public or private, will not be sold, exchanged, transferred, or given to any other company for any reason whatsoever, other than for the express purpose of delivering the purchased product or service requested.

How do we protect your information? - We implement a variety of security measures to maintain the safety of your personal information when you place an order. We transact all business on a secure server. All supplied sensitive/credit information is transmitted via Secure Socket Layer (SSL) technology and then encrypted is processed through an Authorized Payment Gateway system to get bank authorization to confirm your order. We do not store or copy any credit card payment information other than the last 4 digits and authorization codes. Personal order information is accessible only by those authorized personnel with password access to the system.

Does Heavenly Heat website use cookies? - If your web browser allows cookie usage, we will provide cookies to your computers hard drive to recognize your browser and capture information to maximize your user experience . We use cookies to help us remember and process the items in your shopping cart.

Do we disclose any information to outside parties? - No we do not. We do NOT sell, trade, or otherwise transfer to outside parties your personally identifiable information.We do provide the required information to the Gateway and Merchant Account Processors bank to transact your business. These are trusted third parties who assist us in operating our website, conducting our business servicing your account. These parties are required to keep this information in a secure encrypted format confidential. We may release information when release is required to comply with the law, enforce our site policies, or protect our rights, property, or safety. Non-personal visitor information may be provided to other parties for marketing, advertising, or other uses.

Children's Online Privacy Protection Act Compliance - We are in compliance with the requirements of COPPA (Children's Online Privacy Protection Act), we do not collect any information from anyone under 13 years of age. Our website, products and services are all directed to people who are at least 13 years old or older.

Changes to our Privacy Policy - If we decide to change our privacy policy, we will post those changes on this page.

Contacting Us - If there are any questions regarding this privacy policy you may contact us using the information below. Send all correspondence to:

Heavenly Heat
95 Park St. Northfield, NH, 03276
Phone: 888-278-3358
Fax 603-556-7539
E-mail: heavenlyheatnh@gmail.com

Heavenly Heat
95 Park St. Northfield, NH, 03276
Phone: 888-278-3358 Fax 603-556-7539

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