Online
Order Processing
Shipping and Delivery -
Orders are processed within 3-5 business days. We ship via Fed
Ex with delivery options within 5-7 business days.
Refund Policy - If you are unhappy
with our product we offer a full refund within 7 days of receipt
of the product. Product must be returned, at customer expense,
in resellable condition to receive a full refund minus the shipping.
Damaged Product Replacement- If
your product is damaged contact us IMMEDIATLY to provide photos
of the damage and we will replace it without cost to you. At our
expense we may require the original product to be returned to
us.
Online Privacy Policy
Your Consent - By using
our website to order online, you consent to our website's privacy
policy. This online privacy policy applies only to information
collected through this website and not necessarily true to information
collected for offline orders over the phone at fairs, expos, trade
shows, etc.
What information do we collect?
- We collect information from you when you place an order.
When ordering or registering on our site, as appropriate, you
may be asked to enter your: name, e-mail address, mailing address,
phone number or credit card information. You may, however, visit
our site anonymously.
What do we use your information
for? - Any of the information we collect from you is
used to process transactions and order information. Your information,
whether public or private, will not be sold, exchanged, transferred,
or given to any other company for any reason whatsoever, other
than for the express purpose of delivering the purchased product
or service requested.
How do we protect your information?
- We implement a variety of security measures to maintain
the safety of your personal information when you place an order.
We transact all business on a secure server. All supplied sensitive/credit
information is transmitted via Secure Socket Layer (SSL) technology
and then encrypted is processed through an Authorized Payment
Gateway system to get bank authorization to confirm your order.
We do not store or copy any credit card payment information other
than the last 4 digits and authorization codes. Personal order
information is accessible only by those authorized personnel with
password access to the system.
Does Heavenly Heat website use
cookies? - If your web browser allows cookie usage, we
will provide cookies to your computers hard drive to recognize
your browser and capture information to maximize your user experience
. We use cookies to help us remember and process the items in
your shopping cart.
Do we disclose any information
to outside parties? - No we do not. We do NOT sell, trade,
or otherwise transfer to outside parties your personally identifiable
information.We do provide the required information to the Gateway
and Merchant Account Processors bank to transact your business.
These are trusted third parties who assist us in operating our
website, conducting our business servicing your account. These
parties are required to keep this information in a secure encrypted
format confidential. We may release information when release is
required to comply with the law, enforce our site policies, or
protect our rights, property, or safety. Non-personal visitor
information may be provided to other parties for marketing, advertising,
or other uses.
Children's Online Privacy Protection
Act Compliance - We are in compliance with the requirements
of COPPA (Children's Online Privacy Protection Act), we do not
collect any information from anyone under 13 years of age. Our
website, products and services are all directed to people who
are at least 13 years old or older.
Changes to our Privacy Policy
- If we decide to change our privacy policy, we will
post those changes on this page.
Contacting Us - If
there are any questions regarding this privacy policy you may
contact us using the information below. Send all correspondence
to:
Heavenly Heat
95 Park St. Northfield, NH, 03276
Phone: 888-278-3358
Fax 603-556-7539 E-mail: heavenlyheatnh@gmail.com
